Our Final Season

Frequently Asked Questions
  • Q.

    When is the last day you'll ship out discs?

    A.

    On April 18th, we announced that after 25 years of shipping DVDs, this will be our Final Season, and we'll ship our last disc on September 29th, 2023.

  • Q.

    When will I stop being billed?

    A.

    Your last bill will be in August. After your August payment, you will continue to receive service until our final shipping day, September 29th.

  • Q.

    I want to get through my queue, how do I get more discs?

    A.

    Visit our Plan Change page and select the plan that right for you, we have options with up to 8 discs out at a time.

  • Q.

    Can I keep a copy of the data related to my DVD subscription?

    A.

    Many of our members have years of movie-watching memories with DVD Netflix, so we are providing a downloadable PDF copy of your data with information about your queue, rental history, ratings, and reviews in our Data Download.

    At any time up until Oct 27, 2023 a current DVD subscriber or former DVD customer whose DVD subscription was canceled within the past 9 months may download their data, via our Data Download (https://dvd.netflix.com/Download), which includes:

    • Your queue
    • Your rental history
    • Your ratings
    • Your reviews

    Per our privacy policy, you may request a report of your personal data currently stored by Netflix via: https://www.netflix.com/account/getmyinfo.

  • Q.

    When will I have to return my remaining disc(s) by?

    A.

    We will continue to accept returns until October 27th, 2023.

  • Q.

    What if I have both streaming and DVD subscriptions?

    A.

    Your current streaming subscription will not be impacted. Your DVD subscription will automatically be canceled on the last shipping day.

  • Q.

    If I keep my account active until you shut down, is there anything special I have to do to close out my account?

    A.

    You do not need to take any action. After the final shipping date, your DVD subscription will be automatically canceled.

  • Q.

    How will this affect service quality until you shut down?

    A.

    We plan to continue providing the same quality of service all the way to the final red envelope.

  • Q.

    What will happen to my personal information related to my DVD subscription?

    A.

    Most personal information related to DVD subscriptions will be deleted at the end of the DVD subscription service, no earlier than Oct 27, 2023 and no later than Jan 1, 2024. The data include:

    • Mailing address(es)
    • Queue
    • Rental/shipping history
    • Ratings
    • Reviews
    • Taste preferences / genre ratings

    Data which will be preserved after that time include:

    • Name and login information
    • DVD billing history (including tax data)
    • Charges for unreturned discs (including tax data)

    Data related to your streaming subscription will not be impacted.

  • Q.

    Why are you closing?

    A.

    After an incredible 25 year run, we've made the difficult decision to wind down at the end of September. Our goal has always been to provide the best service for our members, but as the DVD business continues to shrink, that's going to become increasingly difficult. Making 2023 our Final Season allows us to maintain our quality of service through the last day and go out on a high note.